Delivery Policy
General
Wet Nose Animal Rescue Centre simplifies online purchasing by providing dependable door-to-door / door to locker delivery with just a click. It’s important to note that processing times may vary based on the items in your order.
To begin delivery for EFT payments, we need proof of payment and bank clearance. Please send proof of payment to shop@wetnose.co.za via email.
Orders received after 13h00 will be processed and packed on the next business day. For orders placed during weekends or public holidays, processing will only start on the next business day.
Once your order has been confirmed and is ready to be shipped, an email with the relevant tracking information will be received. This information will allow you to monitor the progress of your order and stay up-to-date on its delivery status.
You will be able to track your order from the moment the courier service has been notified regarding collection. This means that you will be able to see when the courier company has picked up your order and when it is en-route to its final destination. You will also be able to see the estimated delivery date and time, as well as any updates on the status of your order along the way.
Types of Delivery Options Available
- Residential Address Delivery
- Locker Delivery
Delivery generally takes up to 4-5 business days, depending on the area chosen.
The delivery time is dependent on the completion of the processing period, which may vary. We recommend reaching out to Wet Nose Animal Rescue Centre to obtain an estimated timeframe.
We utilize a third-party courier service for shipping all orders.
Orders will be confirmed once they have been processed and payment has cleared in our account. It’s important to ensure that payment is made promptly for immediate clearance if you require our service, and that proof of payment is provided without delay. The responsibility to ensure payment and timely proof of payment lies with you.
Local Pick Up: At Wet Nose Animal Rescue Centre, we offer a convenient local pick-up option for customers who prefer to collect their orders themselves. Instead of waiting for delivery, you can simply choose the local pick-up option during the checkout process and select Wet Nose Animal Rescue Centre for pick-up. Once your order is ready for collection, we will notify you via email or phone call. This option not only saves you delivery fees but also allows you to check the products you ordered before taking them home. If you have any questions or concerns regarding our local pick-up option, feel free to contact us for assistance.
The physical address for the pick-up option is: Plot 75, R101 (old Pretoria Road), Vaalbank, Bronkhorstspruit, 2010.
If you need help finding our store, you can call us on 068 328 3121, and our staff will be happy to assist you with directions. Alternatively, you can also send an email to shop@wetnose.co.za and we will respond promptly to your inquiry.
We understand that finding a new location can sometimes be challenging, especially if you are unfamiliar with the area. Therefore, we want to make your shopping experience as seamless as possible by providing you with the information you need to locate us easily.
Processing and Delivery Period
When you place an order with us, we offer a range of delivery options to suit your needs. Below, we have provided an estimated time frame for each delivery option:
Residential Address Delivery: This option typically takes between 3-5 business days for delivery only, depending on your location. This is subject to an initial consolidation period of 1-2 business days. Times may vary depending on instore availability.
Locker Delivery: The option we are referring to takes approximately 1-3 business days for delivery, although this estimated delivery time may vary based on your location. Please keep in mind that this is an estimate, and unforeseen circumstances, such as severe weather conditions, may impact the delivery time.
Additionally, we do allow for a consolidation period of 1-2 business days before shipping commences. This means that once you place your order, it may take up to 2 business days for us to prepare and ship your order.
If you are unsure about how long your delivery will take or have any questions regarding your order, we encourage you to contact us. Our staff will be more than happy to assist you and provide you with the information you need to ensure your order is delivered within your desired timeframe.
We understand that prompt and reliable delivery is essential, and we strive to provide you with the best possible delivery service. Therefore, we always recommend contacting us if you have any concerns or questions about delivery times or any other aspect of your order.
Local Pick-up: This option is specifically for customers who are within the vicinity of our store and prefer to pick up their orders directly from us. This allows for greater flexibility in terms of delivery and can often be a faster option.
However, please note that we may sometimes experience delays in stock availability. In such cases, we ask that you kindly wait for our response after placing your order. We will notify you as soon as your order is ready for pick up.
The consolidation period for this option may take up to 48 hours, which means that it could take up to 2 business days for us to process your order and have it ready for pick up. However, we will make every effort to get your order ready as soon as possible.
If there are any unforeseen delays in the consolidation period or if there is a delay for any other reason, we will contact you to inform you of the situation. We understand that prompt and reliable service is crucial, and we strive to keep our customers informed every step of the way.
In summary, if you choose to pick up your order directly from our store, please be patient during the consolidation period, which could take up to 48 hours. We will notify you when your order is ready for pick up, and if there are any delays, we will inform you promptly.
